Terms and conditions
Welcome on www.aerlux.md web page which has the scope in assisting you to find the necessary information on travelling, booking tickets, hotels, tourist packages, as well as on other services provided by us or by our partners.
Please read carefully our Terms and conditions wich represent an arrangement between us and you as a user of this web page. If you disagree any statement from our Terms and Conditions please do not use the services presented on this web page.
Accepting our Terms and Conditions means that you will observe its provisions. SC AERLUX LLC reserves the right to amend or update these Terms and Conditions at any time regarding the use of this Site without prior notice of the Users. By continuing use of this Site after the amendments means that you agree the amended or updated provisions.
By using this Web page you confirm on your responsibility that you:
- are at least 18 years oldi;
- have the capacity to assume legal obligations;
- will use this Site according to current Terms and Conditions;
- will acquire services on this Site in your name or in the name of a third person you have the legal powers to represent;
- will inform these third parties of all the Terms and Conditions applicable to the services purchased on the Site as well as all other applicable rules and restrictions;
- have provided only true, accurate, complete information.
Any acquired services on this web site will be considered as purchased by you or by a person duly authorized by you.
Our company shall not be held responsible in case of fraudulent use of you data to benefit from services on our site.
Should we have any doubt of you using the web site in breach of current Terms and Conditions we reserve the right to block your access on the web site by notifying you on the provided e-mail address.
AERLUX LLC provides an automated system, which gives you the possibility to search and check availabilities for various tourism services and allows you to make the reservation that you want. Provision of our service fall under the current Terms and Conditions as well as under the Special conditions for each separate service.
You can choose from a variety of services from the Site and you have the possibility to book plane tickets, to rent a car, to book tourism packages, to make hotel reservations directly from the Site (in real time).
AERLUX LLC acts as an agent for third party suppliers, such as: airlines, hotels, car renting companies, other (Tourism Services Providers). www.aerlux.md does not take any liability for the tourism products and services provided by the Tourism Services Providers. We do not guarantee (either explicitly or implicitly) the accuracy or quality of the products or services reflected on this Site.
Information on the Site
The information on www.www.aerlux.md is published in Romainan, Russian and English languages. We do not guarantee that the information on the Site (including rates, descriptions or dates etc) is free of errors or omissions, but we will make all the efforts in order to remedy any error as soon as you inform us at the following contact details: [email protected], tel. +37368 01 7777
The conditions of the Tourism Services Providers
Any reservation made on the Site will be considered as your intention to acquire a certain product or service from www.aerlux.md. If your request is accepted, you will receive a confirmation e-mail from us and this contract will come into force. The effective issuing of the plane tickets, the change of the dates of the plane tickets, the cancellation of the plane tickets or vouchers, the delivery of vouchers for hotels, for car renting, the trip insurances, the phone support insurance and any other action that needs a human intervention will be made during www.www.aerlux.md working time.
All the tourism services published on the site are according to the availability of the Tourism Service Providers. The terms and conditions of the Tourism Service Provider (including the transport rules for the passengers imposed by the airlines) will apply additionally to the Terms and Conditions of this Site.
The terms of the Tourism Services Providers may include provisions regarding the various payment modalities, obligations, cancellations, modifications of the reservations and money reimbursements (if applicable) or any other restrictions. Some of the air companies may impose additional taxes, such as the Transit-without-visa tax. www.www.aerlux.md is not liable for any costs that may occur upon the transfer from an airport/terminal to another. Also, some hotels may collect various local taxes. If you use the option "Cereri speciale / Special Requests’’ (with an example title, but without limited to the places for disable people, services for unaccompanied minor transport, special luggage transport, smoking/no smoking room, a room with a baby-cot) www.aerlux.md does not guarantee the confirmation of such requests, but will send them to the Tourism Services Provider.
At your navigation on the site, you may see various references to certain conditions applicable to the special offers. Please read carefully these terms, but please contact www.aerlux.md for complete details.
Upon booking a flight, you may insert details of your loyalty card, if you are registered in such a program of an airline. Please note that such programs are subject to the terms and conditions imposed by the company you are registered to. According to these rules, the gained prizes from such programs do not apply to all the rates or classes of services you will be travelling in. For more details, please contact the company you are registered with.
You are directly responsible for observing the conditions imposed by the Tourism Service Provider regarding the embarkment times, the reconfirmation of the flight or any other rules.
Booking of Air tickets
Special conditions on Air tickets booking could be accessed here.
Conditions on Tourist packages and city tour/city vacation
Special conditions on Tourist packages and city tour/city vacation could be accessed here.
Special conditions on hotel reservation could be accessed here.
www.aerlux.md can collect reviews (opinions about) from customers after they have returned from vacation referring to hotels, destinations, services provided by AERLUX LLC and partners.
Customers give their consent to the publication of reviews on the site for using them offline by www.aerlux.md for recommending hotels/destinations, for the publication of names of the persons who provided the review and for giving them.
Reviews can be collected online, in the online collection reviews system, which is available on this website or offline (email or phone) by the consultants of www.aerlux.md.
www.aerlux.md reserves the right to reject some reviews, especially the ones with vulgar language. Before publishing the reviews on the site, www.aerlux.md reserves the right to edit the grammar and expression errors, without changing the meaning of words.
The customer reviews provided on www.aerlux.md cannot be published on other sites.
Medical insurance Conditions
The conditions of medical insurance are specified separately on the website and may be viewed on the following link: http://aerlux.md
Terms of warranty / service
Before you launch the order, the client must agree to the "Terms and Conditions" of www.aerlux.md. There are differences between the types of services offered, certain flights tickets, hotels, city tours, travel medical insurance and so the reservation cannot be done until the end if the client does not check the box next to the acceptance of "Terms and Conditions".
The problem occurred during the stay of tourists must be communicated immediately to www.aerlux.md so that it can be solved in time.
Also, any claim must be made in writing to the accommodation unit and a copy must reach www.aerlux.md within 2 days of the end of your stay. All complaints will be investigated and will try to receive a response within 30 days.
To solve any problems occurred, as quickly, efficiently and amicably as possible, please send your messages to [email protected].
Visas and vaccines
Visas are not included in the shown prices. Tourists are responsible for getting them in time. Also, travelers should ensure that their travel documents (passport or identity card) are valid at least 6 months after leaving the Republic of Moldova.
Mandatory vaccines for certain destinations are under the responsibility of the tourist.
No payments will be accepted other than the payment modalities presented on this site and we do not assume any liability for the money sent by courier.
According to the terms and conditions imposed by the hotels, upon reservation, you may be requested the integral or partial payment for the reserved service, and the payment will be made to www.aerlux.md account, hotel or of its agent.
In certain cases, the details of your credit card may be transferred to the Tourism Services Provider. The respective provider will take over the payments for your reservation.
The payments for hotels are made according to the paragraph above.
www.aerlux.md or the Tourism Services Provider does not take any liability in issuing tickets, vouchers and other trip documents in case of non-payment for the services ordered, in any case, you are liable for the payment of the amounts afferent to the tourism services ordered.
The payment can be made with the main credit cards acknowledged and presented in detail on the site (in the footnote).
www.aerlux.md or the Tourism Services Provider reserves its right to cash any additional taxes (or commissions) that may occur upon reservation with credit cards. In such case, you will be informed about the applicable commissions. www.aerlux.md reserves its right to transfer the costs generated by the charge back penalties. If your reservation is paid with the credit card of someone else, we reserve the right to ask for a written authorization from the respective person.
If the issuer of your credit card asks it, Www.aerlux.md or the Tourism Services Provider reserves the right to send the tickets, vouchers or other trip documents at your address declared upon the insurance of your credit card. Incorrect information about this address may reflect in the cancellation of the reservation, delay of the travel documents delivery and may determine an increase of the confirmed price. Please make sure your billing address details match those on your statement.
In addition, to minimize the effects of your credit card fraud, before issuing the travel documents, we reserve the right to conduct random checks, request proof of your address and a copy of your credit card and as well as a recent statement.
All fares and taxes may fluctuate due to the exchange rates.
Documents related to booking travel (ticket, travel voucher or invoice) may be sent by electronic mail to the address, that is entered when initiating reservation, by mail or post (at the address specified at the time of booking) or can be picked up directly from our office. Our consultants can always give detailed information if needed.
Responsibility of AERLUX LLC
www.aerlux.md is not responsible for indirect losses arising from the provisions of these Terms and Conditions, caused from the faulty use of the Site or of the reservation/purchasing system of the services.
www.aerlux.md it's not responsible for user's direct or indirect loss caused by: possible price differences, unavailability, any incorrect information provided by the airlines and/or hotel providers and/or any of www.aerlux.md tourism services providers.
www.aerlux.md reserves the right not to provide the tourism services displayed with errors on site. In case of any error of price display the user agrees to drop all claims against www.aerlux.md and we agree to refund all amounts paid by the user as soon as possible.
www.aerlux.md is responsible only for direct losses whose value will not exceed the total rate of tourist services purchased (except in cases of death or personal injury whose value is not limited).
Links to Other Sites
This Site may contain links to other external websites which are operated by other involved parties.
www.aerlux.md has no control or association with these websites and does not assume any responsibility about the accuracy, integrity or quality of such Web sites of the involved parties.
The content of these external websites do not reflect the products, services or information provided by www.aerlux.md. Any opinions on the content of the external websites will be redirected to administrators of the pages in question.
Force Majeure or Insolvency Travel Supplier
SC AERLUX LLC shall not be held responsible in case of events caused by force majeure or insolvency of the Travel Supplier. Major events include, but are not limited to, government intervention, war, kidnappings, fires, floods, accidents, storms, strikes, terrorist attacks etc. which may affect www.aerlux.md or its suppliers.
Rates quoted on the Site are derived from many sources and may not be updated daily. It is mandatory to check the exchange rates on the day of booking.
Update of the website
www.aerlux.md can change the design or contents of the Site without prior notice , including the availability of providers of tourist services, database, as well as other features of the Site.
Amendments to Terms and Conditions
SC AERLUX LLC reserves the right to amend or update these Terms and Conditions at any time regarding the use of this Site without prior notice of the Users. The current version of the Terms and Conditions will be displayed on site since the amendment enters into force. Continuing to use the Website after displaying these amendments will constitute your acceptance of the new provision of the Terms and Conditions.
These Terms and Conditions constitute an agreement between users and www.aerlux.md and are governed by the laws of the Republic of Moldova. In the event of litigation, the dispute will be differed to the competent court of the Republic of Moldova. The Romanian version of the Terms and Conditions shall prevail.